Booking Terms & Conditions

Passengers are deemed to have read, understood and accepted all of the following terms and conditions. The Organizer – UOB Travel Planners Pte Ltd shall be known as “The Company” in the conditions below:

1. RESERVATIONS AND DEPOSIT

    

   A deposit is required upon booking. Minimum deposit per passenger (based on tour fare) is: -

    

   Total amount payable by passenger:	Deposit amount required (per person):
   Below S$1,000	S$500
   Above S$1,000	S$1000

    

   For tour product or individual components supplied by third parties e.g. Insight Vacations, Contiki Holidays, Cruises, Club Med, Consortium packages, train services, hotel bookings, etc, deposit amount required will be stipulated upon booking.

    

2. CREDIT CARD / CHARGE CARD

    

   If you make payment by credit card or charge card, you may not be eligible to book certain promotional tour packages or fares. Payment by instalment plan, where applicable, is valid for selected banks and subject to banks’ approval and terms & conditions. For payments made by credit card or charge card, refunds (if any) will be made through the relevant credit card or charge card companies.

    

3. PAYMENT & CANCELLATION CHARGES

    

   Full payment has to be made at least forty five (45) days before departure or upon confirmation of flight and/or land arrangements whichever is earlier. Failure to pay within the stipulated deadline may result in cancellation of your booking. In such an event, you will be liable to pay the cancellation charges stated below. Cancellation charges may vary during peak periods (including without limitation, public holidays, day before and after public holidays and school holidays both in Singapore and the destination country).

    

   Cancellation notice and charges per person:

    

   More than 35 days prior to departure	S$250 or cost of air ticket plus S$50.00 + prevailing GST administrative fee, whichever is higher
   22-35 days prior to departure	S$350 or full deposit or cost of air ticket plus S$50.00 + prevailing GST administrative fee, whichever is higher
   15-21 days prior to departure	50% of full fare or full deposit or cost of air ticket plus S$50.00 + prevailing GST administrative fee, whichever is higher
   08-14 days prior to departure	75% of full fare or full deposit or cost of air ticket plus S$50.00 + prevailing GST administrative fee, whichever is higher
   07 days or less	Full fare

    

   Notice of cancellation of booking must be given in writing to the Company. For tour product or individual components supplied by third parties e.g. Insight Vacations, Contiki Holidays, Cruises, Club Med, Consortium packages, train services, hotel bookings, etc, cancellation fee under terms & conditions of the third parties shall apply with a handling charge of S$50.00 + prevailing GST per service per passenger. For any changes in the departure date or tour type as requested by you, cancellation charges as stated above shall apply.

    

4. NO REFUND VALUE FOR TICKETS PURCHASED ON LOW COST CARRIERS AND TICKETS PURCHASED PURSUANT TO ANY PROMOTION

    

   In the event of cancellations for any reasons whatsoever (including medical reasons, death in the family, strikes, wars, weather, natural disasters, airline default or governmental travel warnings), there will be no refund of tickets purchased on low cost carriers or tickets purchased pursuant to any promotion (including taxes and service fees). For the avoidance of doubt, any amendment of flight details, including but not limited to change of date, is considered a cancellation and new tickets at prevailing airfare and taxes must be purchased. For budget airfare booked with land content, in the event that land content is not confirmed, budget airfare cannot be refunded, and service charge will be imposed on the airfare.

    

5. AMENDMENT TO TOUR ITINERARY (Request by passengers)

    

   A minimum amendment fee of S$50.00 + prevailing GST per person per amendment is applicable for every request to amend the tour itinerary regardless of whether such information were confirmed by airline, hotel or otherwise previously. This fee does not include the additional charges (if any) imposed by the supplier(s). All requests must be made upon booking in writing and received by the Company 30 days prior to commencement of tour. Once hotel has been confirmed, any change of date or hotel, a minimum of first night room charge will be levied on top of an amendment fee of S$50.00 + prevailing GST per room per amendment.

    

6. AMENDMENT TO TOUR ITINERARY BY THE COMPANY

    

   The Company will make reasonable efforts to avoid changes in the itinerary. However, the Company reserves the right to make changes to the tour itinerary at any time due to unforeseen circumstances, especially during peak periods, festive seasons, etc.

    

7. CANCELLATION OF TOUR BY THE CUSTOMER

    

   Passengers are allowed to cancel the reservation with written notice at any time prior to the departure date subject to payment of cancellation fees which includes but is not limited to charges imposed by the airline, hotel(s) and land operator and administrative fee charged by the Company (Please see the section on Payment and Cancellation Charges above). Change of departure date, passenger’s name or tour is considered a cancellation from the original booking and cancellation charges will apply. Once flight has been confirmed, all issued tickets will have no refund value.

    

8. CANCELLATION OF TOUR BY THE COMPANY

    

   Tour members/passengers should be aware that the Company is acting as an agent for the Suppliers. All arrangements are still subject to confirmation by the Suppliers even after a deposit or full payment is made. If the Supplier is unable to make such arrangements, the Company will endeavor to notify you 14 days prior to departure. The Company may, in its sole discretion, recommend alternative tours preferably to the same destination or other tours to you, based on the tour fare of that cancelled tour. Should you decide not to accept the alternative tours, full refunds will be paid to you within three (3) months from date of cancellation. Thereafter, the Company shall no longer be liable to you.

    

9. ACCOMMODATION

    

   Accommodation is as specified in the tour itinerary in the tour booking. It is based on sharing twin or doubles. For triple sharing, the extra bed can either be a “roll-away” bed, a sofa bed or a mattress (to be decided by the hotel at their sole discretion). Triple sharing for all tours shall be subject to request and availability. However, please note certain destinations do not offer triple–sharing rooms. Single room occupancy would be at an additional cost to be borne by you. For farm stay and ski resorts, sharing of bathroom facilities may be required. In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard.

    

10. TRAVEL DOCUMENTS

     

    It is the passenger’s responsibility to ensure that his/her international passport has a validity period of at least 6 months from the date of departure. It is also the passenger’s responsibility to ensure that relevant visas and vaccinations have been obtained. Cancellation charges apply for any cancellation due to non-­approval of visas or any other reasons as stated above. Singapore permanent residents need to bring along re­-entry permits when travelling.

     

    For foreign passport holders, it is the passenger’s responsibility to hold valid permits or visa (including, but not limited to, re­-entry visas). The Company will wherever possible, but shall not be obliged to, assist you to obtain the necessary visas and permits. Service charges and visa and/or permit fees will be borne by the traveller. The Company does not guarantee the approval of the visa or permit application. If, for any reason, your application for visa or exit permit is rejected, the traveller must make inform the Company of this at least 30 days prior to departure and you will still incur the relevant cancellation charges in addition to all other administration charges and other tour prices payable or paid (including, but not, limited to any tour documents that was issued prior to the rejection of the application). The Company shall not be responsible for any expenses, reimbursement or refund of any tour prices if any passenger is refused entry by any country on the tour for whatever reason, including lack of necessary visas. All proper travel documentation is the sole responsibility of the passenger.

     

11. INSOLVENCY

     

    The customer (the insured person) who purchases outbound leisure travel products/services through UOB Travel Planners Pte Ltd will enjoy protection against its insolvency. The compensation will be paid in respect of travelling expenses of up to S$5,000 for each insured person; regardless of the number of travel products/services purchased by the insured person, due to the cancellation of the customer’s trip following the closure of UOB Travel’s business due to bankruptcy or insolvency of UOB Travel Planners Pte Ltd. The insolvency protection is not applicable for travel products for business entities, inbound bookings and outbound leisure travel (on a per person basis) where less than S$500 is to be collected as deposit or payment before departure AND the total value of travel product(s) is less than S$1,000 (including GST).

     

12. RESPONSIBILTY AND LIABILITY

     

    The Company and its associates act only as an agent for the service providers including without limitation, transportation companies, hotels and other service providers for the tour programmes. Therefore, the Company accepts no liability for any loss or damages caused by the acts, omissions or negligence of any Supplier.

     

    The Company accepts no liability nor responsibility for injuries, damage, accident, loss (including without limitation, direct, indirect, special, incidental or consequential loss, economic loss), delay, theft, quarantine, customs regulation, strike, force majeure, changes in itinerary, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. Any losses and expenses are to be borne by the passenger.

     

    In the event that the Company is found liable by a court of competent jurisdiction on any basis in relation to your booking done through the Company, the Company’s maximum liability to you is limited to the cost of the booking in question.

     

    The Company reserves the right to alter itineraries, travel arrangements, hotel reservations and to specify the language(s) in which the tour guide will conduct the commentary. For Asia, Mandarin may be the main language; provision of bi-lingual guides is subject to availability (depending on the destination) and confirmation.

     

    The Company reserves the right to cancel any tour 14 days prior to date of departure for any reasons, including without limitation insufficient number of participants. Should this happen, the entire payment shall be refunded without further obligations o the part of the Company. The Company may, in its absolute discretion, recommend alternative tours, preferably to the same destination or other destinations. Should the passenger decide not to accept the alternatives, all monies paid shall be refunded in full by the Company without further obligations on the part of the Company.

     

    The Company also reserves the right to decline the customer as a member of the tour if it deems in its sole discretion, his/her act of conduct as detrimental to or incompatible with the interest, harmony and welfare of other passengers and the tour as a whole. The Company shall be under no further liability thereafter to any such person.

     

    No tour leaders/guides or other employees or agents of the Company are authorized to commit the Company to any liability whatsoever. The Company will not be bound by any statement or representation unless in writing and signed by a management executive of the Company.

     

    The Company reserves the right to take photographs and films of passengers while on tour, to be used for brochures advertising or publicity materials, without the consent of the passengers.

     

13. FORCE MAJEURE

     

    Force majeure, as referred to the in Clause 12 above, shall include, without limitation, acts of nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service and any other circumstances beyond the Company’s reasonable control.

     

14. COMPLAINTS / CLAIMS

     

    Any complication/claim must be made in writing within two (2) weeks after the product/service had been supplied or rendered. The Company shall not entertain any complaint/claim not made within the stipulated time period.

     

15. With this booking, you grant UOB Travel your consent to be automatically added to UOB Travel’s email newsletter for product and promotional updates. You acknowledge that this consent continues indefinitely until such time as you wish to cease receiving UOB Travel updates. If you would like UOB Travel to stop marketing products, services and other offers to you, please either unsubscribe from those updates or contact UOB Travel by submitting a request through UOB Travel’s online enquiry form.